VENDORS:

 

MEDQUIP requires a Return Authorization Form (RA) for any product that is malfunctioning. As a vendor you can either email or fax a request for an RA form that will be emailed or faxed back. When the customer returns the product, the Return Authorization Form must be in the box and the RA number written on the outside of the box. Once MEDQUIP receives the product, the returns department will test the unit and in case of malfunction, a credit will be issued to the account. The customer is responsible for freight.

 

END USER:

 

In the event your unit malfunctions follow these instructions:

 

1. Send back the broken unit using UPS, FEDEX OR DHL to: MEDQUIP, INC 11 Parmenter Rd. Bluffton, SC 29910

 

2. Include a check or money order in the amount of $9.95 to cover shipping charges. Also include a return address and phone number.

 

3. Please include a statement of what is wrong with the unit.